At PerfectMakeupMirrors we are happy to accept returned mirrors according to the following:

  • A return must be requested within 30 days.
  • Returned mirrors must be new, unused and in condition for resale.
  • The original product packaging must be undamaged.
  • There are a few exceptions, see below.  

RETURNS MUST BE AUTHORIZED:

Request a return at service@perfectmakeupmirrors.com.    We will email to you, a UPS or FedEx return shipping label.   Take your carefully packaged mirror to a Staples, Office Max, Office Depot, UPS or FedEx Store, or any other UPS or FedEx authorized drop point.  Insurance is included.  We will deduct our actual discounted net cost of return shipping from the amount that we refund to you.   

Returns sent collect or without a visible Return Goods Authorization Number (RGA #) will usually be refused but if a non-authorized return is accepted, a $20.00 processing fee will be deducted from the amount refunded.

If you choose NOT to use our return shipping label, please advise us service@perfectmakeupmirrors.com to obtain an alternate RGA number.

Returns from Canada   The same procedure as that described above applies, but you are responsible to set up arrange return shipping.

RESTOCKING FEES:   A restocking fee is charged for some returned merchandise, including but not limited to the following:

  • Mirrors with magnifications of 7x or greater - $10.
  • Mirrors with magnifications of 15x or greater - $25.
  • Bronze mirrors - $15. 
  • All Samuel Heath products - 12.5%.


FREE SHIPPING: In the event of a return of merchandise shipped free to you, we will deduct the actual original shipping cost from the amount refunded to you.  Free shipping applies only to merchandise shipped within the 48 contiguous United States and the District of Columbia.

The following mirrors may not be returned:

  • Custom-made mirrors.  Once production has begun for your custom made mirror, a refund can no longer be issued.
  • Hardwired mirrors that have been connected to electrical wiring.
  • Replacement parts.
  • Closeout mirrors or if "no returns" is indicated on the website.

Exceptions will of course be made for merchandise found defective or damaged during shipping to you.